November New Products-Black Knight

PartI: Where are the orders from?

We have warehouses in Jamaica and Hong Kong, and we usually ship from the warehouse closest to you.

Part Il: How long does it take to get the package?

Standard logistics: 10-25 days                      

Expedited logistics: 7-15 days      

Part lll:Part Ill: Is it a legitimate website?

Of course it's legal, all payments are 100% secure, you will receive all the products you ordered, and we also have a 30-day return policy to protect you.

Part IV: Are the products all real?

All of our products are photographed after we produce them ourselves, you will receive the same product as in the picture, but please allow 5% deviation because of the different shooting scenes and light.

Part V: How to return the goods?

When you receive the product and feel dissatisfied, please take a picture of the product and send it to our customer service email:info@kevinjewellry.com, we will give you a satisfactory answer within 24 hours

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, You can always contact us for any return question at info@kevinjewellry.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will reply you in 24 hours and will offer an exchange, refund, or perfect solution to you.

No product received
As per our shipping policy:
Expedited Shipping: 7-15 days
Standard Shipping: 14-25 days
Free Shipping: 14-25 days

If an order is not delivered after the specified time, we can resend the package or issue a refund.

Please contact customer service at info@kevinjewellry.com


Exchanges/Refund
If you are not satisfied with the product you received, you can request an exchange within 30 days by contacting us at info@kevinjewellry.com or you want to request a full refund.You need to bear the return shipping costs



Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kevinjewellry.com.

Ransportation: USPS,EUB,EMS

Expedited Shipping: 7-15 days
Standard Shipping: 10-25 days
Free Shipping: 10-25 days

Transportation: USPS,EUB, DHL, EMS, 4PX, FEDEX.

Expedited Shipping: 7-15 days
Standard Shipping: 10-25 days
Free Shipping: 10-25 days

*Please note that these are only estimated delivery times, due to high demand or customs/postal service of the destination country. 

Please ensure all delivery information is correct. If there is incorrect and/or missing information, it may not be delivered. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

Please contact us at

info@kevinjewellry.com

Additional Information


May be subject to certain restrictive factors, such as: weather, holidays, etc. The timeliness of logistics cannot be guaranteed.


It is the customer's responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, we cannot offer reimbursement for this package.